Providing superior customer service is not hard, but it takes consistent effort and a conscious awareness that going beyond your customer?s expectations is what will set your business apart.? Here are three basic customer service tips that you can start implementing immediately.
1)? Get to know your customers
One of the advantages that small business owners and entrepreneurs have is that they can show more personal interest in their customers and develop a relationship with them. This is key, because everyone wants to feel important.
Personalize your service and make an effort to get to know your customers? names. People love to be addressed by their name.
2) Let your customers know you appreciate them
Your customers have lots of choices with whom to do business. Make it easy for them to do business with you so they want to do business with you.
Let them know that you appreciate them by small acts of appreciation. Send them a card of thanks, a card on a special day in their life, have Customer Appreciation days with special prices or discounts.
3) Listen to your customers
It?s important that we meet the needs of our customers and to do this we have to know what their expectations are. Listening is a skill that you may have to work on. It takes practice to focus on what your customer is saying without formulating answers while your customer is speaking.
Good listening skills are especially important when there is a dispute. Work at ending the conversation on a positive note and make it a pleasant experience for your customer.
These are three basic customer service tips that you can implement immediately to provide good customer care in your business. Your goal is for your customers and clients to enjoy superior customer service and experience quality customer satisfaction.
melissa joan hart phish sylvia plath susan powell def leppard tim wakefield tim wakefield
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